Operator: Abhijit Patra / Relyfes SARL-S
Primary Website: https://relyfes.com/
Contact: info@relyfes.com
Last Updated: 09 March 2026
1. Introduction and Acceptance of Terms
These Terms and Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between Relyfes SARL-S, operating under the trade name Relyfes and represented by its founder Abhijit Patra (hereinafter referred to as "Relyfes," "the Operator," "we," or "us"), and any person who accesses, browses, or uses the website accessible at https://relyfes.com/ (hereinafter referred to as the "Platform" or "Website"). By accessing the Platform, registering an account, or engaging in any transaction facilitated thereby, you (hereinafter referred to as "User," "Buyer," or "Seller," as applicable) acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety.
Continued use of the Platform following any amendment to these Terms constitutes conclusive acceptance of the revised provisions. Any User who does not agree with these Terms, or any part thereof, must immediately cease all use of the Platform. Relyfes reserves the right to modify, update, or supplement these Terms at any time, subject to the provisions set out in Section 15 herein.
2. Definitions
For the purposes of these Terms, and unless the context otherwise requires, the following terms shall bear the meanings ascribed to them below:
"Buyer": Any registered or unregistered individual or legal entity who accesses the Platform for the purpose of purchasing Goods or Services offered by Sellers.
"Consumer": A natural person who, in transactions conducted through the Platform, acts for purposes falling outside the scope of any trade, business, craft, or profession, within the meaning of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.
"Operator": Relyfes SARL-S, the legal entity responsible for operating and administering the Platform, identified more fully in Section 3 below.
"Partner Shop": A professionally registered or commercially active seller entity that has entered into a formal agreement with Relyfes and is authorized to list secondhand goods on the Platform.
"Individual Seller": A private person who lists secondhand goods on the Platform on a non-commercial or occasional basis.
"Seller": A collective term referring to both Partner Shops and Individual Sellers.
"Platform": The multivendor marketplace accessible at https://relyfes.com/, developed and operated on Shopify infrastructure using the Webkul multivendor application.
"Goods": Second-hand tangible products listed and offered for sale through the Platform by Sellers.
"Services": Any non-goods offerings provided by Partners through the Platform, including but not limited to repair, assessment, or related ancillary activities.
"Transaction": Any completed sale or purchase of Goods or Services facilitated through the Platform between a Buyer and a Seller.
3. About the Platform and the Operator
Relyfes is a multivendor digital marketplace incorporated and operating under the laws of the Grand Duchy of Luxembourg, with its registered operator being Abhijit Patra on behalf of Relyfes SARL-S. The Platform provides an online environment wherein third-party Sellers, comprising both Partner Shops and Individual Sellers, may list and offer secondhand goods and related services to prospective Buyers located across the European Union, including Luxembourg, Germany, France, Belgium, and the Netherlands, among other member states.
Relyfes does not function as a seller in respect of any goods or services listed on the Platform. The Operator's role is strictly that of an intermediary, providing technical infrastructure and marketplace services to facilitate transactions between Sellers and Buyers. Accordingly, any contract for the sale of goods or provision of services is formed exclusively between the relevant Seller and the Buyer, and Relyfes shall not be considered a party to such contracts.
As an online marketplace operating within the European Union and offering services to EU residents, Relyfes is subject to Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market For Digital Services (the "Digital Services Act" or "DSA"), which became fully applicable on 17 February 2024. In compliance with Articles 11 and 12 of the DSA, Relyfes designates info@relyfes.com as the single electronic point of contact for communications from users and competent authorities. Furthermore, Relyfes complies with the Luxembourg Act of 14 August 2000 on electronic commerce (the "e-Commerce Act"), as amended, which governs the formation and execution of electronic contracts within the Grand Duchy.
4. User Registration and Account Management
Access to certain features of the Platform, including the ability to purchase Goods, list products for sale, or engage with Sellers, requires the creation of a User account. All registration information provided during account creation must be accurate, complete, and current. Users bear sole responsibility for the accuracy of their account information and for maintaining the confidentiality of their login credentials.
Relyfes reserves the right to refuse registration, suspend, or permanently terminate any account in the event of suspected fraudulent activity, misrepresentation of identity, violation of these Terms, or conduct that is prejudicial to the integrity of the Platform or to other users. Users may request the deletion of their accounts at any time by submitting a written request to info@relyfes.com, subject to any outstanding obligations or unresolved disputes at the time of the request.
Users must be at least 18 years of age to register an account and transact on the Platform. Registration by persons under the age of 18 is not permitted. Where Relyfes has reasonable grounds to believe that a registered User is under 18 years of age, the account concerned may be suspended pending age verification.
5. Marketplace Operation: Seller Obligations
5.1 Onboarding and Know-Your-Business-Customer Compliance
In accordance with Article 30 of Regulation (EU) 2022/2065 (DSA), Relyfes, as an operator of a business-to-consumer online marketplace, is required to conduct reasonable verification checks on Sellers who are traders before they are permitted to offer goods or services to Consumers. Partner Shops are required to provide verifiable identification documentation, proof of business registration, tax identification numbers, and bank account details as part of the onboarding process. Individual Sellers are required to provide sufficient identification to verify their status as private persons acting outside a commercial capacity.
5.2 Seller Representations and Warranties
Each Seller, by listing any good or service on the Platform, represents and warrants that: (a) they hold full legal title to, or are otherwise lawfully entitled to sell, the goods in question; (b) the goods are accurately described, with no material fact regarding their condition, authenticity, or provenance concealed or misrepresented; (c) the listing does not infringe any third-party intellectual property rights; and (d) the goods are not counterfeit, prohibited, restricted, or otherwise unlawful to sell under the laws of any applicable jurisdiction. Breach of any of the foregoing warranties may result in immediate listing removal and account suspension.
5.3 Pricing and Listing Accuracy
Sellers are solely responsible for setting the listed price of their goods or services. Prices displayed on the Platform must be inclusive of any applicable taxes and must comply with the requirements of Directive 98/6/EC of the European Parliament and of the Council on consumer protection in the indication of the prices of products offered to consumers, as transposed into Luxembourg law. Relyfes reserves the right to remove listings that display inaccurate, misleading, or incomplete pricing information, and to report systematic non-compliance to the relevant supervisory authority.
6. Buyer Obligations
Buyers accessing the Platform agree to use it solely for lawful purposes and in a manner consistent with applicable EU and Luxembourg law. Prohibited conduct includes, without limitation, the submission of false payment information, unjustified chargeback requests, or misuse of the refund procedures set out in Section 8 below.
Any Buyer who qualifies as a Consumer within the meaning of Directive 2011/83/EU shall be entitled to all rights conferred upon Consumers by applicable law, including but not limited to pre-contractual information rights under Article 6, the right of withdrawal under Articles 9 through 16, and the right to conformity remedies under Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods. Buyers are encouraged to review all product descriptions, condition notes, and Seller profiles carefully before completing a purchase. Relyfes draws Buyers' attention, in particular, to the applicable refund exclusions detailed in Section 8.5.
7. Orders, Pricing, and Transaction Completion
When a Buyer places an order through the Platform, the order constitutes an offer to purchase directed at the relevant Seller, and not at Relyfes. A binding contract of sale is formed only upon explicit acceptance by the Seller or dispatch of the relevant goods, whichever occurs earlier. Relyfes acts solely as a technical intermediary in the execution of the transaction and assumes no contractual liability for any failure by the Seller to perform.
All prices displayed on the Platform are stated in euros (EUR) and are inclusive of applicable value-added tax (VAT) where required by Luxembourg VAT law and Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax. Buyers located outside the Grand Duchy are responsible for any customs duties or import charges that may apply in their respective jurisdictions. Relyfes does not accept liability for price errors attributable to technical malfunction, typographical error, or Seller misconfiguration, and reserves the right to cancel orders affected by such errors upon notification to the Buyer.
8. Refund and Return Policy
8.1 Scope and General Principles
The refund and return framework set forth in this Section applies exclusively to Goods sold by Partner Shops through the Platform. No refund or return rights are extended by Relyfes in respect of Goods sold by Individual Sellers, nor in respect of any Services offered through the Platform, except as mandated by applicable mandatory law from which the parties may not contractually derogate. Where a statutory right cannot be excluded or limited by private agreement, including the statutory right of withdrawal under Directive 2011/83/EU, such rights shall apply in full, notwithstanding any contrary provision herein.
8.2 Right of Withdrawal for Partner Shop Purchases
In accordance with Articles 9 and 13 of Directive 2011/83/EU as transposed into Luxembourg law, Consumers who purchase Goods from Partner Shops through the Platform retain the right to withdraw from the purchase contract within 14 calendar days of the date on which the Consumer, or a third party designated by the Consumer, takes physical possession of the Goods. No reason is required for the exercise of this right. To exercise the right of withdrawal, the Consumer must notify the relevant Partner Shop of the decision to withdraw by submitting an unequivocal written statement, either through the Platform's internal messaging system or by direct communication to the Partner Shop's contact details as displayed on the Platform's seller page.
Upon valid exercise of the right of withdrawal, the Partner Shop is obliged to reimburse all payments received from the Consumer, including standard delivery charges, within 14 calendar days of receiving notification of withdrawal. Reimbursement shall be effected using the same means of payment originally used by the Consumer, unless the Consumer expressly agrees to a different method, and shall not be subject to any fees or additional charges. The Partner Shop may withhold reimbursement until the Goods have been received back, or until evidence of return dispatch has been provided by the Consumer, whichever occurs first.
8.3 Return Procedure
Consumers seeking to return Goods purchased from Partner Shops must ensure that the returned Goods are dispatched within 14 calendar days of communicating the decision to withdraw. The cost of return shipping shall be borne by the Consumer unless the Partner Shop has agreed to assume such costs or failed to inform the Consumer of their obligation to bear them, in accordance with Article 14(1) of Directive 2011/83/EU. Goods must be returned in the same condition in which they were received, complete with any accessories or documentation supplied. Relyfes shall not be held liable for Goods lost or damaged during return transit; Consumers are advised to retain proof of postage and, where appropriate, to insure high-value returns.
8.4 Legal Guarantee of Conformity
Pursuant to Directive (EU) 2019/771 of 20 May 2019 on certain aspects concerning contracts for the sale of goods, and its transposition into Luxembourg law, Partner Shops are required to deliver Goods that conform to the description and any applicable objective and subjective requirements at the point of sale. For secondhand goods, the statutory guarantee period is two years from the date of delivery; however, the Seller and Consumer may contractually agree to a reduced guarantee period of no less than one year, pursuant to Article 10(6) of Directive (EU) 2019/771. Where a lack of conformity becomes apparent within the applicable guarantee period, the Consumer is entitled to request repair, replacement, a proportionate reduction in price, or rescission of the contract, in accordance with Articles 13 and 14 of that Directive.
8.5 Exclusions from the Right of Withdrawal
The right of withdrawal and the return rights described above shall not apply to the following categories, pursuant to Article 16 of Directive 2011/83/EU:
Personalized or custom-made goods: Items made to the Consumer's specific instructions or clearly personalized in nature, where withdrawal would cause disproportionate prejudice to the Seller.
Sealed goods: Products not suitable for return on health or hygiene grounds, where the protective seal has been broken by the Consumer after delivery.
Individual Seller transactions: As established in Section 8.1, Relyfes does not extend platform-level refund rights in respect of transactions concluded with Individual Sellers. Consumers transacting with Individual Sellers are advised to verify applicable statutory rights directly with the Seller and, where applicable, with the competent national consumer authority.
Services completed with Consumer consent: Where a Service has been fully performed and the Consumer gave prior express consent to commencement of performance before the expiry of the withdrawal period, the right of withdrawal shall not apply to the completed portion of the Service.
9. Prohibited Content and Conduct
Users are strictly prohibited from using the Platform in any manner that: (a) violates applicable EU or Luxembourg law or any applicable law of the jurisdiction in which the User is habitually resident; (b) involves the listing, sale, or attempted sale of counterfeit goods, prohibited items, or items infringing third-party intellectual property rights; (c) engages in deceptive, misleading, or fraudulent conduct toward other Users; (d) involves the transmission of unsolicited commercial communications, malicious code, or disruptive technical interferences; or (e) entails the unauthorized collection of personal data of other Users without a lawful basis under Regulation (EU) 2016/679.
Non-compliance with the foregoing prohibitions may result in immediate account suspension, permanent termination, referral to competent national law enforcement or regulatory authorities, or civil liability proceedings. Relyfes reserves the right to remove any non-compliant listing or content without prior notice, and to cooperate fully with any authority lawfully requesting information in connection with prohibited conduct.
10. Intellectual Property and Copyright Policy
10.1 Ownership of Platform Content
All intellectual property rights in and to the Platform, including its design, source code, logos, trade names, trademarks, textual content, and compiled databases, are vested exclusively in Relyfes SARL-S or its duly authorized licensors. No right, title, or license in or to any of the foregoing is granted to any User, whether expressly or by implication, except as specifically stated herein or as required by applicable law. Unauthorized reproduction, modification, distribution, or exploitation of any Platform content is strictly prohibited.
10.2 User-Generated Content
Sellers who upload product images, descriptions, or other content to the Platform grant Relyfes a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content for the purposes of operating and marketing the Platform. The uploading User represents and warrants that such content does not infringe any third-party copyright, trade mark, or other proprietary right, and that they hold all requisite rights to grant the foregoing license. Relyfes neither claims ownership over Seller-uploaded content nor assumes any liability arising from its accuracy or lawfulness.
10.3 Copyright Infringement Notices
Any rights holder who believes that content appearing on the Platform infringes their copyright or other intellectual property rights may submit a written notice to info@relyfes.com, containing the following minimum information: (a) identification of the copyrighted work alleged to be infringed; (b) identification of the allegedly infringing material and its location on the Platform; (c) the complainant's full contact information; and (d) a declaration that the complainant holds a good-faith belief that the use in question is not authorized by the rights holder, its agent, or applicable law, together with a statement of accuracy under penalty of applicable sanctions for false declaration.
Upon receipt of a valid and sufficiently particularized infringement notice, Relyfes shall take proportionate action, which may include the temporary removal of the contested content pending investigation, in accordance with the notice-and-action procedures contemplated by Articles 16 and 17 of Regulation (EU) 2022/2065 (DSA). Both the complainant and the Seller whose content has been removed shall be notified of the action taken, along with any applicable internal redress mechanism.
10.4 Repeat Infringer Policy
Relyfes operates a strict policy of account termination for Users found to be repeat infringers of intellectual property rights. Where a User has been the subject of multiple substantiated and upheld notices of infringement, Relyfes reserves the right to permanently suspend the relevant account, without prejudice to any claim for damages or other legal remedy available to the aggrieved rights holder.
11. Limitation of Liability
To the extent permitted by applicable law, Relyfes shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Platform, including but not limited to loss of data, loss of revenue, or loss of anticipated profit, whether arising under contract, tort, or statutory duty. Relyfes' aggregate liability in respect of any single claim shall not exceed the greater of: (a) the commission or platform fee received by Relyfes in connection with the transaction giving rise to the claim, or (b) EUR 100.
Nothing in these Terms shall operate to exclude or limit Relyfes' liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be lawfully excluded or limited under Regulation (EU) 2022/2065, Directive 2011/83/EU, or any mandatory provision of Luxembourg consumer protection law. The foregoing limitation applies solely to Relyfes as an intermediary platform operator and shall not affect any liability borne by the relevant Seller toward the Buyer in respect of any individual transaction.
12. Data Protection
The collection, processing, and storage of personal data in connection with the use of the Platform is governed by the Relyfes Privacy Policy, which is incorporated herein by reference and is accessible at https://relyfes.com/. The Platform operates in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "General Data Protection Regulation" or "GDPR"), as applicable in Luxembourg and across all EU member states in which the Platform operates. Any questions regarding the processing of personal data may be directed to info@relyfes.com.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, including the Luxembourg Consumer Code, the Luxembourg Act of 14 August 2000 on electronic commerce as amended by subsequent legislation, and applicable EU regulations and directives. For disputes arising between Relyfes and non-consumer Users, the courts of Luxembourg shall have exclusive territorial and subject-matter jurisdiction.
Where a User qualifies as a Consumer under Directive 2011/83/EU, nothing in this clause shall deprive that Consumer of the protection afforded by the mandatory provisions of the law of the country in which the Consumer is habitually resident, in accordance with Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (the "Rome I Regulation"). Consumer-protective provisions that cannot be derogated from by agreement shall remain fully operative, irrespective of any choice-of-law provision herein.
14. Alternative Dispute Resolution
14.1 Internal Complaint Procedure
Before resorting to any formal external dispute resolution mechanism, Buyers and Sellers are encouraged to submit complaints or concerns directly to Relyfes at info@relyfes.com. Relyfes shall acknowledge receipt of any complaint within five (5) business days and endeavor to reach a satisfactory resolution within thirty (30) calendar days of receipt. Where the complaint concerns a transaction with a Partner Shop, Relyfes may act as a neutral facilitator, though ultimate contractual responsibility remains with the Seller.
14.2 National ADR Bodies and Current Status of EU Dispute Resolution Mechanisms
Users should be aware of a significant change in the EU's cross-border dispute resolution infrastructure. The European Online Dispute Resolution (ODR) Platform, previously operated by the European Commission and formerly accessible at ec.europa.eu/consumers/odr, was officially discontinued pursuant to Regulation (EU) No. 2024/3228 of 19 December 2024. The Platform ceased accepting new complaints on 20 March 2025 and was permanently taken offline, with all case data deleted, on 20 July 2025. Accordingly, no active EU-wide ODR platform currently exists.
In place of the former ODR Platform, the European Commission has established a new consumer information resource accessible at https://consumer-redress.ec.europa.eu, which provides guidance on how to access national Alternative Dispute Resolution (ADR) bodies in each EU member state. Consumers located in Luxembourg may contact the Union Luxembourgeoise des Consommateurs (ULC) at https://www.ulc.lu or the Centre Européen des Consommateurs Luxembourg (CEC Luxembourg) at https://www.cecluxembourg.lu for advice on applicable ADR mechanisms and their respective procedures.
Furthermore, Directive 2025/2647 of 16 December 2025, published in the Official Journal of the European Union on 30 December 2025, introduces a modernized ADR framework at EU level, which member states are required to transpose into national law by 20 March 2028, with application from 20 September 2028. Additionally, Luxembourg has enacted legislation introducing collective redress mechanisms for consumer matters, following the unanimous adoption of Bill of Law 7650 by the Luxembourg Parliament on 30 October 2025, enabling qualified entities to bring representative actions on behalf of groups of affected Consumers before the Luxembourg District Court.
15. Amendments to These Terms
Relyfes reserves the right to amend, revise, or supplement these Terms at any time, including in response to changes in applicable law, regulatory guidance, or operational requirements. Where amendments are material in nature, registered Users shall receive reasonable advance notice via email or through a prominent notice on the Platform no fewer than 15 calendar days prior to the entry into force of the amended Terms. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. Users who do not wish to be bound by the amended Terms must discontinue their use of the Platform and may request account deletion in accordance with Section 4 of these Terms.
16. Contact Information
All communications, inquiries, complaints, or formal notices directed to Relyfes should be addressed to:
Relyfes SARL-S Operated by: Abhijit Patra
Website: https://relyfes.com/
Email: info@relyfes.com
